FAQ - Choco King

FAQ

An order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your order number and order total within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact Customer Care.

The default payment option is by direct payment using your credit card

We cooperate with SVELTA Courier and we deliver our items door to door all over Cyprus. For other shipping options kindly mention it in the notes sections during the check out process. However Choco King is not responsible for damaged orders using other courier options than our own shipping company.

Yes. After your order is completed, you will be asked if you would like to create an account, which will allow you to track your orders and will also make ordering easier for you in the future.

For purchases made on Chocokingcy.com, your order is guaranteed to arrive in perfect condition, no matter the weather, to delight you and those that receive your gifts! If you are not completely satisfied with your order upon arrival, please contact Customer Care within thirty (30) days of receipt for a prompt and courteous replacement or exchange of your merchandise. Please review our full Return Policy for more detail

Sweets and Chocolates will maintain freshness after opening if stored at temperatures that do not exceed 65°F (18°C).  Avoid heat, humidity, and direct sunlight. For freshness of unopened products refer to the Best by Dating printed on many of our products.  

To store chocolate for up to two months, place package in two plastic bags, close tightly and refrigerate. To store chocolate for up to six months, place package in two plastic bags, close tightly and freeze.

Some of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should  not consume  any of our products.

Yes, chocolates that do not include actual nuts can have traces of Nuts. 

We recommend that you place your order about 8 to 10 weeks before the event and select a delivery date of one week prior to the event. Store the favors in a cool, dark place between 16 – 18 degrees. Do not store them in the climate-controlled packaging that they are shipped in as the chocolates are fragile and may absorb an odor from the packing material.

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90 Democratias str., Deryneia, 5380 – Cyprus

+357 23820840

info@chocokingcy.com

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